| Terms and Conditions for Bitz Online Limited T/A guitarbitz.com |
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| Making a Purchase |
| Simply browse around our online guitar shop, clicking ‘add’ on any products you wish to buy. These are then added to your shopping basket, you can also remove any items from your basket by going into 'My Basket'. When you are finished browsing to go through to the payment section from your basket. Here you will be asked for the details we need to satisfy the order, names, addresses, credit card details and so on. |
| All prices for products shown on this website are in £ Stirling with VAT shown at 17.5% where applicable. |
| Please note the pictures on our site are for reference only, and actual products may vary slighty. These pictures are copyright of Bitz Online Limited 2005 |
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| Credit Card Security |
| We accept most Credit and Debit Cards, Visa, MasterCard, Delta, Maestro, Switch and Solo. You can also call us on 0845 2222 603 if you can’t or don’t wish to use the internet to make your purchase, or if you'd like help or advice on your purchases. |
| Your Credit card payment will be handled by one of the UK's largest 3rd party payment providers, SagePay. All credit card numbers are encrypted in their software using the latest 128 bit encryption. We never get to see your card details and they are not held in clear text on any web page. |
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| Images on our site |
| The images of products shown on our site are indicative only, whilst we have tried to accurately show you what your new guitar is going to look like, the factories may change things slightly without telling anyone! |
Delivery of your Purchases |
| Postage is FREE on ALL orders to the UK, including Northern Ireland. |
| Delivery of guitars, amplifiers and physically large items are shipped by couriers for delivery to you following working day (Please Note UK Over Water and remote areas may take 2 working days, Europe may take up to 7 working days), everything else is posted First Class. Small item orders over £25 are sent via First Class Recorded. |
| We make every effort to dispatch orders made before 4.00PM on a working day that evening. After 4pm, orders will be dispatched the following working day. If there is any variation to this, we'll contact you as soon as we can to let you know. |
| We'll Email you when your order is shipped, advising you of an anticipated delivery day. Your order status can also be tracked on our website by going into ‘My Account’, here you can see if orders are awaiting dispatch or already dispatched. |
| All products are checked for quality, performance and damage BEFORE they are dispatched. Please check the condition before signing for delivery (if required). If they appear to be damaged, tell the courier driver and refuse to accept them. If you have accepted them and you subsequently find anything is damaged, you MUST inform Bitz Online Limited in writing within 7 days of delivery so that we can contact our couriers. You must open all items and check all goods are OK upon receipt. |
| We can deliver to the following European countries, France, Germany, Spain, Italy, Netherlands, Republic of Ireland, Luxembourg, Austria, and Denmark - £15 per order. Finland, Sweden and Portugal - £25 per order. Switzerland and Norway - £50 per order. These orders typically take up to 5 working days to be delivered, you can still track your orders via the Internet in the same way. |
| Items Out of Stock |
| Products not in stock at Guitarbitz are shown on the site as ‘Please Call 0845 2222 603 to Order’ and you will not be able to order them. |
| We believe this is a better service than allowing you to order, taking your money, and subsequently making you wait for two weeks for delivery. Please be assured all items are currently in stock for immediate delivery. |
| Ordering out of stock products can’t be made on the website, however, if you do wish to place an order, please contact us and we can advise you when the stock is expected and earmark products for you. |
| Similarly, if a product you want is not shown on the site, say you want another colour of a guitar, please contact us and we can try to source the product for you. |
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| Guarantee and Returns |
Guitars, Amplifiers, Electronic Equipment have at least a 1 years manufacturer warranty. If they become defective, please contact us and we can arrange for you to return the goods to us for repair, if possible, or replaced at the discretion of Bitz Online Ltd. This does not apply to fair wear and tear, neglect or abuse. Once received we will check the item. If an item is found to be faulty we will compensate you for your postage costs*.
We advise using Royal Mail Standard Parcel service to return items with insurance to cover the cost of the item. We are unable to refund the cost of using Royal Mail Special Delivery or Recorded Delivery services.
*The maximum we are able to compensate will be based on the Royal Mail Standard Parcel Service with insurance to cover the value of the goods. If you use a courier to return an item, the maximum we can compensate will be based on the Royal Mail Standard Parcel service. Compensation for your postage costs will be via either a Guitarbitz credit note or Guitarbitz gift voucher.
You are responsible for returning the item to us safely so please keep proof of postage. Please note that if goods are repaired or inspected by a third party during this period for any reason without our written consent, this may invalidate the warranty, and we cannot be held responsible for any costs incurred. You are responsible for maintaining your product and general maintenance is not covered by the warranty. If you return an item to us for repair and it is not covered under the warranty you will be
responsible for the cost of getting the guitar to us (non refundable) and our costs of returning the item back to you. |
Cooling Off Period
Under the ‘Consumer Protection (Distance Selling) Regulations 2000’, you have a 'cooling off period', a right to cancel orders made on this website for 7 days, provided that you give us written notice of cancellation and request a return authorisation code from us. Please note that we cannot accept returned goods without this code. Once the items are received safely at Guitarbitz, and provided the goods (including packaging, accessories, manuals etc) have not been used, have all of the original packaging and are in new condition and undamaged, we shall then arrange a full refund. You will be responsible for the costs of returning any unwanted item. |
| Unfortunately, we cannot pay for the costs of returning any unwanted products to us safely, please retain proof of postage for any item you need to return. |
| Any variations to the returns policy above is by special arrangement with us ONLY, we are not obliged to accept returns after this period unless the goods develop a fault and are within warranty. |
| Exchanges |
| If you wish to exchange any items received for an alternative product, you can do this within the Cooling Off Period as described above, provided the goods (including packaging, accessories, manuals etc) have not been used, have all of the original packaging and are in new condition. Please contact us for an Exchange Code. Unfortunately, you will be liable for the following costs, any price difference between exchanged items, postage costs back to us, postage and packaging costs of the replacement items back to you. |
| Any variations to the exchanges policy above is by special arrangement with us ONLY, we are not obliged to accept exchanges after this period unless the goods develop a fault and are within warranty. |
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| Mailing List |
| We maintain a mailing list so that we can keep in touch with our customers to inform them of new products, any promotions we may run and providing a service regarding items purchased! You can join the mail list at any time, or, if you wish to be removed please contact us. When you submit an Email address, you will receive an email to which you must reply before you are added to the list. This is in your best interests I’m sure you’ll agree. We do not pass on your email address to third parties. |
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| Privacy Policy |
| We promise not to disclose your personal information to any third parties. Cookies are used on this website, they store small amounts of information on YOUR computer like the shopping cart contents, delivery addresses and so on. You can switch off these cookies on your computer if you so wish. |
| Upon first ordering, you are supplied with a login and password, this is used to remember your details on further orders, saving you from retyping your address and other details again. |
| Data is only taken by this site to fulfil your order and delivery, and to improve the site, the products we sell and to keep you on our mailing list if you wish. |
| If your item is being delivered by our courier, we will pass your address details, email address and contact telephone number onto our courier (Interlink Express) so that they can deliver your order to you efficiently. |
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| Thank you for reading these terms and conditions. |
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