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International Orders
All products on our website are in stock unless shown as 'please call', this
means we can deliver your order to you very quickly, subject to payment authorisation. The next dispatch date is
shown against each product for your reference, but for international orders, we need to wait 24 hours after your order is placed before we can ship your goods.
Guitar accessories - strings, straps, stands, tuners and other small items
* Orders weighing less than 1kg are posted 'Air Mail', a signature will be required upon delivery.
* Guitars and amplifiers are sent by an International Courier Service, this takes 2-5 working days depending on your location.
* All International Order will be sent to the registered cardholder address only.
We will do everything we can to ensure you receive your goods within the time frame specified.
Please ensure that you include a contact phone number, customs ALWAYS want this to clear goods for inport to your country.
We work with our courier who have 99% delivery rate with their international service.
If there are any unforseen delays we will do our utmost to rectify the issue.
We will Email you confirmation when your order has been dispatched, with a job number if applicable.
You can track your order on this website by logging into My
Account
International Deliveries
We can deliver to the following European countries, but unfortunately only to mainland destinations, not to Greek Islands, Baliarics, Canary Islands etc.
For all orders under £35, postage is just £6 to any of our European destinations.
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Orders over £35
ZONE 1
Austria, Belgium, Denmark, France, Germany, Republic of Ireland, Italy, Luxembourg, Netherlands and Spain - £15 (including TAX) per order.
For these orders, VAT at 17.5% is included in our prices.
ZONE 2
Finland, Portugal and Sweden - £25 (including TAX) per order.
For these orders, VAT at 17.5% is included in our prices.
ZONE 3
Switzerland and Norway - £50 (excluding TAX) per order.
This includes a £25 Customs Clearance Charge. These countries are not in the EU, and are therefore not subject to UK tax, but WE WILL REQUIRE your Birth (PiD) Number to clear customs. Please ensure you provide this at the point of ordering. |
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| Cooling Off Period - Under the ‘Consumer Protection (Distance Selling) Regulations 2000’, you have a 'cooling off period', a right to cancel orders made on this website for 7 days, provided that you give us written notice of cancellation and request a return authorisation code from us. Please note that we cannot accept returned goods without this code. Once the items are received safely at Guitarbitz, and provided the goods (including packaging, accessories, manuals etc) have not been used, have all of the original packaging and are in new condition and undamaged, we shall then arrange a full refund. You will be responsible for the costs of returning any unwanted item. |
| Unfortunately, we cannot pay for the costs of returning any unwanted products to us safely, please retain proof of postage for any item you need to return. |
| Any variations to the returns policy above is by special arrangement with us ONLY, we are not obliged to accept returns after this period unless the goods develop a fault and are within warranty. |
| Full details of our returns policy can be found in our Terms and Conditions |
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More information on Distance Selling regulation can be found here.
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