Guitarbitz Delivery Information - When will you get your order?

All products on our website are in stock unless shown as 'out of stock', this means we can deliver your order to you very quickly, subject to payment authorisation. The next dispatch date is shown against each product for your reference, and below is an indication of when you can expect your purchase.

Guitar accessories - strings, straps, stands, tuners and other small items

        * Orders weighing less than 1kg are posted first class on the dispatch date shown.

        * Orders weighing less than 1kg with a value over £25 will be sent recorded delivery on the dispatch date shown.

        * We cannot guarantee a delivery time for these orders, but 1st class post usually takes 1-2 days.

Guitars, Amplifiers and larger items

* Northern Ireland, north of Scotland, Isle of Man, Shetland Isles, Western Isles, Channel Islands are a 2 working day are for Interlink Express.

We will do everything we can to ensure you receive your goods within the time frame specified.
We work with our courier who have at least a 99% delivery rate with their next working day service.
If there are any unforseen delays we will do our utmost to rectify the issue.

We will Email you confirmation when your order has been dispatched, with a job number if applicable.

You can track your order on this website by logging into My Account

International Deliveries

We can deliver to the following European countries,
Zone 1 - Austria, Belgium, Denmark, France, Germany, Republic of Ireland, Italy, Luxembourg, Netherlands and Spain - £15 (including TAX) per order.
Zone 2 - Finland, Portugal and Sweden - £25 (including TAX) per order.
Zone 3 - Switzerland and Norway - £50 (excluding TAX) per order.
Please note that we can only deliver international orders to the billing address of the credit card used.
These orders typically take 3-5 working days to be delivered, you can still track your orders via the Internet in the same way.

Our Returns Policy

Full details of our returns policy can be found in our Terms and Conditions.

Cooling Off Period - Under the ‘Consumer Protection (Distance Selling) Regulations 2000’, you have a 'cooling off period', a right to cancel orders made on this website for 7 days, provided that you give us written notice of cancellation and request a return authorisation code from us. Please note that we cannot accept returned goods without this code. Once the items are received safely at Guitarbitz, and provided the goods (including packaging, accessories, manuals etc) have not been used, have all of the original packaging and are in new condition and undamaged, we shall then arrange a full refund. You will be responsible for the costs of returning any unwanted item.